Frequently asked questions

If your question is not here, ask our team. For planning questions, see the travel guide.

Is this journey private?
Yes. Every journey is private: your own vehicle, driver and guides, and no other travellers. You can start on any date.
Can I change the itinerary?
Yes. Use Personalize this journey to add or remove nights, change hotels or add experiences. We send a revised price from our pricing system, usually within one working day.
How does payment work?
You book with a 25% deposit paid securely by card through Stripe. The balance is due 60 days before arrival. We never store card details on our servers.
When is my booking confirmed?
Your dates are held as soon as the deposit is paid. We confirm every hotel with our partners within 24–48 hours and send your final confirmation. If a hotel is unavailable we offer an equivalent or refund the deposit in full.
What is the cancellation policy?
Free cancellation up to 60 days before arrival, minus card fees. 50% of the journey price from 59 to 30 days, and 100% within 30 days.
Is Morocco suitable for children and older travellers?
Very much so. Journeys marked Family friendly or Senior friendly keep drives short and walking easy, and we can add rest days anywhere.